Delivery Information

DELIVERY DO’s and DONT’S

Getting Your EnCORE62 Order to You

Whether you’re purchasing through your Wholesale Account or hiring equipment through Rental, we’ll work with you to make sure your EnCORE62 products get where they need to be, when they need to be there.

Delivery and collection arrangements can vary depending on the products ordered, quantity, destination and whether you’re purchasing or renting. Where applicable, the available options and associated costs will be confirmed during checkout or as part of your order confirmation.

EnCORE62 delivery is currently available within the UK only.

For time-sensitive exhibitions and events, we always recommend allowing plenty of time and contacting our team if you have a specific deadline.

WHOLESALE ORDERS

Delivery

Wholesale orders can be delivered to a UK address provided during checkout.

Delivery charges will depend on the size and nature of your order, the destination and any specific delivery requirements. Where applicable, these charges will be shown during checkout or confirmed separately before fulfilment.

Once your order has been processed and is ready for dispatch, we’ll arrange delivery using an appropriate delivery service.

If your order contains products with different availability or lead times, we may contact you to discuss whether the order should be dispatched together or in separate deliveries.

Lead Times

Product availability and lead times can vary across the EnCORE62 range.

Any estimated dispatch or delivery times shown on the website, provided during checkout or communicated by our team should be treated as estimates unless we’ve specifically agreed a guaranteed date with you in writing.

If an unexpected delay affects your order, we’ll let you know as soon as reasonably possible.

Time-Sensitive Orders

We understand that exhibition equipment often has a very definite place it needs to be — and an equally definite date it needs to be there.

If your order is required for an exhibition, installation or other time-sensitive event, please let us know as early as possible.

Where you have a critical deadline, contact the EnCORE62 team before placing your order so we can discuss product availability, lead times and the most appropriate delivery arrangements.

RENTAL ORDERS

Arranging Your Rental

Rental orders work a little differently from standard Wholesale purchases.

Once your Rental requirements have been confirmed, our team will agree the appropriate collection or delivery arrangements with you based on your equipment, location and required dates.

Any applicable transportation, delivery or collection charges will be confirmed as part of your Rental arrangement.

Rental Delivery

Where delivery has been arranged by EnCORE62, please make sure the delivery location and any access information supplied to us is accurate.

This is particularly important for exhibition venues and event locations where vehicle access, loading bays, delivery windows or venue restrictions may apply.

Please provide any relevant information to our team as early as possible so that suitable arrangements can be made.

COLLECTION FROM ENCORE62

Where collection has been agreed, we’ll let you know when your order or Rental equipment is ready.

Please do not travel to collect an order until you’ve received confirmation that it is ready for collection.

When collecting, we may ask you to provide your:

  • Order number;
  • EnCORE62 Account Code;
  • Order Reference; or
  • Other information needed to identify the order.

Please make sure the vehicle being used for collection is suitable for the size and quantity of equipment being collected.

Unless we’ve agreed otherwise, responsibility for securing and safely transporting collected goods passes to you once collection has been completed.

RECEIVING YOUR DELIVERY

When your delivery arrives, we recommend checking the shipment as soon as reasonably possible.

Please check:

  • The number of packages received;
  • The general condition of the packaging;
  • That the products supplied correspond with your order; and
  • Whether there is any obvious damage.

If packaging appears significantly damaged when it arrives, please make a note of this with the carrier where possible and take photographs before opening or disposing of the packaging.

If anything appears to be missing, incorrect or damaged, contact the EnCORE62 team promptly with your order details and photographs where appropriate.

Please keep the products and original packaging while we investigate the issue.

FAILED OR REARRANGED DELIVERIES

Please make sure the delivery address supplied with your order is complete and accurate and that somebody is available to receive the delivery where required.

If a delivery cannot be completed because of an incorrect address, unavailable recipient, restricted site access or another circumstance outside our control, additional delivery or redelivery charges may apply.

If you know that your delivery location has restricted access, specific opening hours, loading restrictions or other special requirements, please tell us before dispatch.

RENTAL RETURNS

Rental equipment must be returned in accordance with the dates and arrangements agreed for your Rental.

Where you’re responsible for returning the equipment, it should be securely packed and protected appropriately for transportation.

All components, accessories and other items supplied as part of the Rental should be returned together.

Rental equipment remains the customer’s responsibility until it has been returned to and received by EnCORE62 or collected by an authorised carrier where collection has been arranged by us.

Late, missing or damaged Rental equipment may be subject to additional charges in accordance with the EnCORE62 Rental Terms & Conditions.

UK & SPECIAL DELIVERY REQUIREMENTS

EnCORE62 currently delivers within the UK only.

If you require delivery to an exhibition venue, timed delivery, dedicated transport or another specialist delivery service within the UK, please contact us before placing your order.

We’ll review your requirements and let you know what options are available.

Additional charges may apply for specialist or non-standard delivery arrangements.

NEED YOUR ORDER FOR AN EXHIBITION?

Tell Us Where. Tell Us When. We’ll Help With the Rest.

Exhibition deadlines don’t move — so if you have a specific show, build date or installation deadline, let us know.

Our team can help you understand product availability, expected lead times and the most appropriate delivery or collection option for your order.

Contact the EnCORE62 team before ordering if your deadline is critical.